WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal.
WHEN AM I CHARGED FOR MY ORDER?
All orders, including pre-orders, are charged at the time they are placed.
CAN I CANCEL MY ORDER?
Within 24 hours of ordering, you can cancel your order.
CAN I ADD/DELETE AN ITEM FROM MY ORDER?
Unfortunately we are unable to add/delete items from an order once it is placed. Please place a separate order for an additional item or contact us and we can cancel your order so you can place a new one
WHAT SERVICE DO YOU USE TO SHIP ORDERS?
We use the United States Postal Service to ship all orders.
HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number once your order has shipped. Please note, it may take up to 24 hours for the tracking number to update in the USPS system. If you did not receive a shipping confirmation, please email us.
WHEN WILL MY ORDER SHIP?
In stock orders are currently shipping ship within 3-4 business days, however this could vary during times of heavier order volumes.
Pre-orders will ship when items are available; please check the product page for an estimated shipping date for any items currently on pre-order.
IMPORTANT: Any orders containing in-stock AND pre-order items will ship when the order is complete. If you would like your in-stock orders to ship sooner, please place a separate order.
HOW MUCH DOES SHIPPING COST?
Our shipping prices are based on the weight of the package as well as its destination. To get an a quote on shipping, add the items you wish to order to your cart and use the estimate shipping function in the shopping cart before you checkout.
CAN I COMBINE ORDERS TO SAVE ON SHIPPING?
Unfortunately, we cannot combine two or more orders after they have been placed.
HOW LONG DOES SHIPPING TAKE?
Once your order has shipped, it will take approximately 3-5 business days to be delivered within the USA.
DO YOU SHIP TO MY COUNTRY?
We offer international shipping across the world!
For now, we don’t ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
We’re available to all other countries and ship internationally.
WILL I BE CHARGED CUSTOMS FEES?
If you are ordering from outside the USA, your package may be subject to import taxes and duties fees. We are required by law to mark all packages as “merchandise” and clearly state the purchase price of the goods in the package. The import taxes and duty fees vary from country to country, and are based on the value of the merchandise. Some countries allow up to a certain value of goods into the country without any additional duties and taxes. To find out how much you could be charged, contact your local post office for more information.
WHAT IF MY ORDER IS LOST?
As international shipping times vary from country to country, we cannot consider a package lost until it is missing for 6 weeks. We are unable to track packages once they leave the country, so please contact your local post office with the tracking number and they may be able to provide you with more information.
CAN I RETURN MY ORDER?
Please see our return policy .
MY ITEM(S) IS DEFECTIVE - WHAT DO I DO?
If you have received a defective item, please send us an email with photos and we will take care of you.
I LOVE MY ITEMS, WHAT CAN I DO?
Please tell your friends all about us!